Quick overview — what you’ll do

In under 10 minutes you can create an NDAX account, complete verification, sign in on web or the mobile app, enable two-factor authentication (2FA), and use NDAX securely for deposits, trading and withdrawals.

Official NDAX site: Always use ndax.io — bookmark it to avoid phishing pages.

1. Create your NDAX account (if you haven’t)

  1. Open ndax.io and click Sign up.
  2. Provide your legal name, email, phone number, and create a strong password.
  3. Confirm your email via the verification link sent to your inbox.
  4. Complete identity verification (KYC) by uploading ID and proof of address — this step unlocks deposits and trading.

2. How to log in on web (desktop)

  1. Visit ndax.io/login.
  2. Enter your registered email and password.
  3. Complete Two-Factor Authentication (2FA) using an authenticator app (recommended) or SMS.
  4. Click Login and you’ll land on your NDAX dashboard.

3. How to sign in on mobile

  1. Download NDAX from the App Store or Google Play.
  2. Open the app and tap Log in, then enter your email and password.
  3. Confirm the 2FA code and allow any device permissions you trust.
Pro tip: Use an authenticator app (Google Authenticator, Authy) instead of SMS to reduce the risk of SIM-swap attacks.

4. Enable and manage Two-Factor Authentication (2FA)

2FA adds a second verification step. To enable:

  1. Log in → go to Settings → Security.
  2. Choose Enable 2FA and scan the QR code with your authenticator app.
  3. Save backup/recovery codes in a secure offline place.

5. Troubleshooting common login problems

  • Forgot password: Use the “Forgot password” link on ndax.io/login and follow the email instructions.
  • Lost 2FA device: Contact NDAX Support and follow their account recovery process (you’ll need to verify identity).
  • Account locked: This may be due to multiple failed attempts — wait a few minutes and try again or contact support.
  • App not receiving codes: Check device time sync or reinstall authenticator app; ensure notifications are enabled.

6. Best security practices (short checklist)

  • Use a unique, strong password and a reputable password manager.
  • Enable 2FA (authenticator app recommended).
  • Keep your recovery codes offline and safe.
  • Never share your NDAX password, 2FA codes, or verification documents via email.
  • Monitor account activity and enable notifications for logins & withdrawals.

Frequently Asked Questions

Q1 — How do I reset my NDAX password?

Go to ndax.io/login, click “Forgot password?”, enter your email, and follow the reset link sent to your inbox. If you don’t receive the email, check spam and then contact support.

Q2 — What if I lose my 2FA device?

Contact NDAX Support and follow their recovery procedure. You’ll be asked to verify identity (ID documents, photo verification) before they assist in disabling the old 2FA and enabling new access.

Q3 — Is NDAX regulated?

NDAX is a Canadian exchange operating under applicable regulatory and AML/KYC requirements. Always check NDAX’s official pages for current licensing and compliance details.

Q4 — Why was my login blocked?

Login blocks typically happen after multiple failed attempts or suspicious activity. Follow on-screen guidance and reach out to support if the block persists.

Q5 — How do I enable withdrawal whitelists or extra protections?

Check your NDAX account security settings for withdrawal whitelists, approved addresses, and notification toggles to add extra safeguards to your funds.

Q6 — Where do I get official support?

Start at support.ndax.io. For urgent account issues you can email support@ndax.io.